Case Study

Portland Timbers

The Portland Timbers are a Major League Soccer team from Portland, Oregon, known for their passionate fans and home games at Providence Park. They won the MLS Cup in 2015.

By the Numbers

8-9x

Sales Increase YoY

6x

Lower CPA YoY

20%

Decrease in CPA

Goal

Coming out of the Covid-era of sports, the Portland Timbers & Thorns were looking to expand their fanbase by taking something transactional – like buying a ticket – and making it relational, building a deeper affinity for their teams. Our main goals were to:

  • Develop a paid media strategy focused on saturating the PDC market across key converting channels
  • Focus on increasing their single-match ticket sales & grow their database YoY
  • Design & develop ad creative for both teams

 

Strategy

We worked with their ticketing platform (SeatGeek) and the Timbers & Thorns to establish a consolidated, iterative strategy that would ensure maximum efficiency on Meta. This included – updating campaigns to optimize towards the correct pixel using SeatGeek’s custom conversions, consolidating campaigns to get better learning overtime, and testing various styles of ads beyond just match-specific or highlight reels.

 

Results

After implementing key changes at the start of launch and iterating based on conversion & sales data throughout the season, we were able to drive an 8-9x increase in sales at a 6x lower cost YoY. Not only that, but we laid the groundwork for driving efficient single-match ticket sales on Meta, successfully revamping creative, messaging, campaign structure & audience approach.

Unloked was responsive and hit deadlines. We hit target metrics around lead volume and CPL, and consistently saw our paid social campaigns improve in performance and efficiency

Carolyn Chapin, Head of Growth, Spotnana

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